Workshop support
Send your business name and parts list. Keep each item with its quantity, vehicle and job reference.
Email a workshop enquiryWorkshop informationCONTACT & HELP
How can we help?
Questions about a part, your account or working with HAIDERA? Start here.
Email our teamcontact@haideraparts.ca
Include the product or account details relevant to your question.
Call our team+1 (647) 465-5545
Have the part number and vehicle details ready for a product question.
FOR BUYERS
Help us identify the part.
A few details make a product enquiry easier to review:
- Vehicle year, make, model, engine and trim
- Part name or manufacturer part number
- Quantity and position, such as front left or rear axle
- City or postal code for a delivery question
YOUR ACCOUNT
Find your details in one place.
Sign in to review your profile, saved delivery address and test order history. Buyers, sellers and advertisers use their own account areas.
When asking for account help, include your account email and what happened. Never send your password or card details.
WORK WITH HAIDERA
Choose the right business enquiry.
Sellers & suppliers
Include your company, website, product categories and the brands you are authorized to supply.
Email a supplier enquiryExplore seller registrationAdvertising enquiries
Include your company, campaign goal, preferred timing and the website you want to promote.
Email an advertising enquiryExplore advertiser registrationRegistration in this preview does not approve a seller, activate paid advertising or create a supply agreement.
QUICK ANSWERS
Frequently asked questions
Can I place a real order?
Not yet. This prelaunch preview lets you explore products and try a test checkout. It does not collect a payment or arrange delivery. Use test details when trying the account or checkout.
Read about the previewHow do I know a part fits my vehicle?
Check the listed application, engine, trim, position and manufacturer part number. A vehicle search or VIN lookup alone does not confirm compatibility. Email the product and vehicle details if you need help checking.
Details to include in your enquiryAre the prices and stock quantities final?
The preview shows proposed prices and example stock quantities. Confirm the product, current price, availability and any delivery charges with the team before making a purchase decision.
Ask about price and availabilityDo you offer delivery or pickup?
Delivery areas, charges and timing are not confirmed for launch. There is no public pickup address or visiting schedule available. Contact the team with your city or postal code to discuss your enquiry.
Location & delivery informationWhere can I check returns and warranty?
Ask the team for the terms that apply to the specific product before ordering. Return eligibility, time limits, shipping costs and warranty coverage need to be confirmed. This preview does not create a purchase or a return request.
Ask about returns or warrantyWhat if I cannot access my account?
Check that you are using the email or username for the correct account. If the problem continues, email the team with your account email and a description of the issue. Password reset emails are not available in this preview.
Email for account helpDoes changing my saved address update an existing order?
No. Your saved address and an existing order are separate. Contact the team about any order details that need changing, and include the order reference.
Manage saved addresses